How can I contact My Way?

Do you have a question? Our team is ready to help you. Depending on the urgency, you can contact us in the following ways:

1. Urgent questions (Direct help needed)

Are you standing in front of a closed gate, having trouble with the barrier, or stuck during payment?

• WhatsApp (Fastest response): Send us a message directly via WhatsApp. This is available between 07:00 and 21:00.

  • 👉 Click here to start a WhatsApp conversation

• Calling: Do you need someone immediately or is it outside of chat hours? Please call our helpdesk.

  • Phone number: +31 20 899 06 29

2. Non-urgent questions

Do you have a question about an invoice, a subscription, or would you like general information?

• Email: Send a message to support@myway.app.

• Response time: We will get back to you within 48 hours.