How do I cancel my subscription?

We’re sorry to see you go! We are happy to help make this process as smooth as possible. Below you can read how to submit a cancellation and how we calculate the notice period.

1. How do I submit my cancellation?

To terminate your subscription, please send an email to our support department.

• Email address: support@myway.app

• What we need from you:

  • The license plate linked to the subscription.

  • The location (name of the garage) of your subscription.

• Processing: We process your request within 24 hours. You will always receive a confirmation by email containing the final end date.

2. The notice period: How is it calculated?

At My Way, we apply a notice period of one full calendar month. This means your subscription always ends on the first day of the month following the next full month.

3. After your cancellation

Once your cancellation has been processed, you can, of course, continue to park as usual until the end date. After the end date, your access to the location will be automatically deactivated, and no further costs will be charged.